Contact Us

These sections provide a clear account of our operating and support standards.

Customer service hours

Support is available Monday to Friday, 9:00 AM–5:00 PM local time. Urgent delivery concerns should include the tracking number and a concise description of the issue.

How to reach us

Reach our support team with questions approximately orders, delivery, returns, exchanges, payments, accessibility, or privacy. Include an order number when applicable, but do not send full payment-card details.

Contact details

Store: The Ordinary
Email: Support@theordineryx.shop
Phone: (276) 490-2683
Postal address: 938 Lovering Ave, Wilmington, Delaware, 19806, United States